Frequently Asked Questions
Everything you need to know about your Mokshaa shopping experience.
What is the standard delivery timeline for my order?
Domestic orders are typically delivered within 5-7 business days, while international shipping may take 10-15 business days depending on the destination and customs clearance.
How do I ensure I select the correct size?
Each product page features a detailed size guide. We recommend comparing your body measurements with our chart. If you are between sizes, we suggest choosing the larger size for a more comfortable fit.
What is your return and exchange policy?
We offer a 7-day return policy for unworn items with original tags attached. Please note that customized outfits and innerwear are not eligible for return or exchange due to hygiene and personalization factors.
Can I request alterations for my ethnic wear?
Yes, we provide basic alteration services for specific categories like Lehengas and Blouses. You can specify your measurements in the 'Order Notes' section or contact our support team immediately after placing your order.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is available for select pin codes within India.
How should I care for my Mokshaa garments?
Most of our premium ethnic wear requires professional dry cleaning to maintain the integrity of the fabric and embroidery. Please refer to the specific care label attached to each garment for detailed instructions.